1-877-803-1818  |   sales@navanatural.com
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The following terms and conditions apply to all transactions on www.navanaturalskincare.com (hereinafter called the “Website”) including telephone sales and the use of the Website itself. By using this Website and shopping with Nava Natural, You, as the visitor to the Website or an Nava Natural  customer, accept and agree to be bound by the terms and conditions stated below.

In these terms and conditions the terms “we”, “us” and “our” refer to Nava Natura and “you” and “your” refer to any visitor to the Website or any Nava Natural customer.

“Goods” are those items which are displayed for sale on the Website.

Content

The Website is owned and operated by Nava Natural. The design and content featured on the Website, including images, artwork, graphics, photography and text are copyrights and trademarks, and controlled or licensed by Nava Natural. The site is protected by copyright and all worldwide rights, titles and interests are reserved. When you agree to our terms of conditions you are also allowing us to publish videos and images taken by you.

We have taken great care in creating this Website and to the best of our knowledge have ensured that all the details, descriptions and pricing on all Goods are accurate. However, there may be occasions when some of the information featured on the Website may contain incomplete data, typographical errors or inaccuracies. We do not take any responsibility for inaccurate information and reserve the right to amend errors or to update product information at any time without prior notice. We have also tried our best to display the Goods as accurately as possible on the Website. However, we cannot guarantee that your monitor’s display will accurately reflect either the colour or the size of the Goods.

Nava natural products are not claiming to heal, cure or treat any disease. We are here to give you tools to take the first step to better health.

Prices

All prices are shown on the Website,  (Value Added Tax). All payments may be made by any  of the credit, debit or charge cards listed on the website on the day on which you place your order.

All transactions will be made through the web, and as the Buyer, You will be liable for any exchange rate charges made by your card provider.

All prices are as stated on the Website but Nava Natural reserves the right at any time to adjust prices without prior notice.

Overseas orders may be subject to local import duties and taxes for which You and not Nava Natural will be liable.

Availability

We will use our best efforts to keep the Website as up-to-date as possible. However, as the Goods are produced in small batches to ensure optimum quality, we cannot guarantee the availability of Goods as they appear on the Website. Additionally, some products shown on the Website may not be available to purchase through retail stores at which Nava Natural  products are sold, and vice-versa.

Product Guarantee

As the Goods are made in small batches due to their organic nature and to ensure premium quality, inconsistencies and minor variations will occur from batch to batch, which are expected by the Company. This is entirely normal. You, as the Buyer, shall accept minor variations and shall only be entitled to refuse the whole or part of the goods if the variations render the Goods totally unfit for the purpose for which they were sold.

Warranties

Nava Natural is unable to provide any warranties in relation to Goods over and above its statutory obligations to provide Goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act 1994. This does not affect your statutory rights as a consumer. No representation or warranty is given as to the suitability of the goods for any particular purpose and You shall satisfy yourself with this. Neither the Goods nor any information given in the Website are intended to, or claim to, diagnose, treat, alter, cure or prevent any skin disease or condition.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms and Conditions for any loss or damage, direct or consequential, arising from the use of any Goods; any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees.

Payment Details & Security

All payments to Nava Natural are handled securely. Payment will be debited from your card immediately on you placing the order for the Goods you have purchased. Upon processing a transaction, we will issue you with an electronic transaction receipt which will be sent to the email address you provide.

Delivery

Please we would ask you to inspect the Goods upon delivery to check that your order is complete. Should there be any problem with your delivery, please notify us as soon as practicable and in any event within 48 hours of receipt of the Goods.

Please allow 7 business days to process your personal order. In case of a big wholesale order allow us at least 30 days to process your order, unless otherwise indicated.

Lost or Damaged Goods

In the event that any Goods are lost or damaged in transit please retain the Goods (where damaged) and contact us immediately, either by email to sales@navanatural.com, or by telephone 1-877-803-1818. Please wait 7 working days from the date of your order before contacting us regarding non-delivery in case the delivery has been delayed.

Returns & Refunds

We understand that sometimes things just don’t work out. We’re happy to accept your returned order provided ,if it meets certain criteria. Please understand that because of hygiene reasons we will exchange only.
The returned order contains a note stating why it is being returned (we value your feedback)
The returned order is received by our warehouse within 10 calendar days from its purchase date
Please note that unfortunately we cannot pay for return shipping. All returned items that meet our return criteria will be exchanged- in full less the shipping and handling charge – within 10 business days. Please note that A restocking fee of 10% may apply.

Incorrect Addresses, Undeliverable Addresses, and Unclaimed Packages
If orders are returned to our warehouse due to an incorrect address, an undeliverable address, or because of an unclaimed package, you will be required to pay for shipping the product again.

International Returns
International customers, please be aware that it is your responsibility to claim your package once you have been notified of its arrival. If your order is returned to our warehouse because you didn’t claim the package, or it is returned due to an incorrect address or an undeliverable address, you will be required to pay for shipping the product again.

Returns Department

468 N. Camden Drive Suite 288
Beverly Hills, CA 90210 U.S.A

The Goods are your responsibility until they reach us. For your own protection, we recommend that you send the Goods using a delivery service that insures you for the value of the Goods.

Ownership of Goods

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

Complaints & Queries

Should you ever have the need to make a complaint, we will endeavor to respond as soon as possible. Please contact our Customer Services Team by email at sales@navanatural.com, or by phone on 1-877-803-1818. Subject to our privacy policy, in relation to any unsolicited information that you send us, either thoughts, queries, suggestions or ideas regarding Our products or suggested products by you, you hereby grant Nava Natural a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology, either alone or as part of other works.

Intellectual Property Rights

The rights in the designs and the content of this Website are owned by Nava Natural. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without Our prior written consent.

Nava Natural is the owner of all trademarks in “Nava Natural” and “Nava Natural Skincare”. All trademarks, product names, company names or logos featured on the Website are the property of Nava Natural.

Indemnity

By agreeing to these Terms & Conditions, you agree to indemnify and hold harmless Nava Natural, its directors, offices and employees from any, and all, third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the www.navanatural.com service, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

Links

The links we have provided within the website are for interest only. We are not responsible for the content or accuracy of the information provided on these websites.

Survival

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

Entire agreement

You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site.

Right to Alter Terms and Conditions

We reserve the right to alter these Terms & Conditions without notice from time to time.